Back Office Manager

Key Responsibilities:

• Manage and supervise the E-Commerce Back Office Team and allocate daily tasks.

• Monitor daily marketplace operations across platforms such as Amazon, Flipkart, Meesho, Myntra, JioMart, etc.

• Manage and monitor product listings, cataloguing, product updates, and bulk uploads.

• Ensure product titles, descriptions, images, attributes, pricing, and other catalog details are accurate.

• Monitor orders, cancellations, returns, refunds, inventory, and order-related issues.

• Coordinate with the Account Management, Cataloguing, Sales, and other teams for smooth operations.

• Track and resolve marketplace errors, listing issues, suppressed listings, and account-related operational issues.

• Monitor inventory and coordinate with the concerned team to avoid stock-related issues.

• Ensure timely updating of product prices, stock, offers, and other marketplace information.

• Prepare and maintain daily, weekly, and monthly operational reports.

Required Skills:

• Good knowledge of e-commerce marketplace operations.

• Practical experience with Amazon, Flipkart, Meesho, Myntra, JioMart, or other marketplaces.

• Strong knowledge of product listing and catalog management.

• Good understanding of orders, returns, cancellations, inventory, and marketplace operations.

• Strong knowledge of MS Excel / Google Sheets.

• Strong communication and coordination skills.

• Excellent follow-up and problem-solving abilities.

• Good attention to detail and accuracy.

• Ability to manage multiple tasks and meet deadlines.
  

Qualification:

• Bachelor's degree in any discipline.

• 1-2 years of experience in e-commerce, back-office or marketplace operations.

• Prior experience in team handling or a supervisory role will be preferred.
  

Preferred Candidate:

The ideal candidate should be responsible, proactive, organized, target-oriented, and comfortable handling a team. Experience in managing multiple e-commerce marketplaces and working with large product catalogs will be an added advantage.

Key Performance Areas (KPIs)

• Product listing and catalog accuracy

• Daily task completion and team productivity

• Marketplace operational efficiency

• Order and inventory management

Benefits:

• One paid leave in every month.

• 2nd satyrday half day.

• Sunday fix off.

• Yearly increment and promotions.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.