Back Office Manager

Job Title: Back Office Manager

Company: Benir E Store Solutions Pvt. Ltd.
Location: Pune
Department: Operations / Back Office
Reports To: Director / Operations Head

About Benir

Benir e-Store Solutions Pvt. Ltd. is a leading PAN India B2B supplier of Office Stationery, Housekeeping Products, Pantry Supplies, Corporate Gifts, IT Products, Promotional Merchandise, and Workplace Essentials. We provide end-to-end procurement solutions to corporate clients with a strong focus on service quality, operational efficiency, and timely deliveries.

Job Summary

We are seeking an experienced and detail-oriented Back Office Manager to oversee the day-to-day back-office operations of the company. The role involves managing order processing, customer support, procurement coordination, billing, inventory coordination, logistics follow-up, and team management to ensure seamless execution of customer orders across India.

Key Responsibilities

Operations Management

• Lead and supervise the back-office operations team.

• Ensure timely processing of customer enquiries, quotations, sales orders, purchase orders, invoices, and dispatch documents.

• Monitor order status from receipt to successful delivery.

• Coordinate with procurement, warehouse, logistics, accounts, and sales teams for smooth order execution.

• Develop and implement standard operating procedures (SOPs) to improve operational efficiency.

Order & Customer Management

• Review customer purchase orders and ensure accurate order entry.

• Track order fulfilment and proactively resolve delivery-related issues.

• Coordinate with customers regarding order confirmations, dispatch updates, and documentation.

• Ensure compliance with customer-specific procurement and billing requirements.

Procurement & Vendor Coordination

• Coordinate with vendors for product availability and timely procurement.

• Follow up on purchase orders, deliveries, and vendor commitments.

• Maintain healthy relationships with suppliers and logistics partners.

• Support negotiations for better pricing and delivery schedules.

Billing & Documentation

• Ensure timely invoice generation and submission.

• Verify GST, HSN codes, pricing, and supporting documents before invoicing.

• Maintain records of quotations, purchase orders, invoices, delivery challans, and GRNs.

• Ensure documentation complies with customer and statutory requirements.

Inventory & Logistics Coordination

• Coordinate with warehouse teams regarding stock availability.

• Monitor inventory levels to minimize stock shortages.

• Ensure timely dispatches and delivery tracking across PAN India.

• Resolve logistics issues and coordinate with courier and transport partners.

Team Management

• Train, mentor, and motivate back-office staff.

• Allocate work, monitor productivity, and review team performance.

• Conduct regular team meetings to improve coordination and service quality.

• Foster a customer-focused and collaborative work environment.

Reporting & MIS

• Prepare daily, weekly, and monthly MIS reports.

• Track KPIs such as order processing time, dispatch timelines, billing accuracy, and customer service performance.

• Present operational updates and improvement recommendations to management.

Required Qualifications

• Bachelor's degree in Commerce, Business Administration, Management, or a related field.

• 5–8 years of experience in back-office operations, order management, or operations management.

• Minimum 2 years of experience leading a team.

• Experience in B2B distribution, office supplies, FMCG, facility management, or corporate procurement is preferred.

Skills Required

• Team Leadership

• Order Processing

• Customer Service

• Procurement Coordination

• Vendor Management

• Inventory Coordination

• Billing & Documentation

• Logistics Coordination

• GST & Commercial Documentation

• ERP/CRM Systems

• Microsoft Excel & MS Office

• MIS Reporting

• Problem Solving

• Time Management

• Communication & Coordination

Key Performance Indicators (KPIs)

• Order Processing Accuracy

• On-Time Order Fulfilment

• Invoice Accuracy

• Customer Satisfaction

• Team Productivity

• Vendor Performance

• Order-to-Delivery Turnaround Time

• Documentation Compliance

• Reduction in Operational Errors

• MIS Reporting Accuracy

Compensation & Benefits

• Competitive Salary

• Career Growth Opportunities

• Professional Development & Training

• Supportive and Collaborative Work Environment

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 6+ years Experience.