Key Responsibilities
· Invoice Management:
Prepare, send, and process customer invoices for FMCG products, ensuring accuracy and timeliness.
· Data Verification:
Collect and verify billing-related information from sales, logistics, and other departments to ensure consistency.
· Discrepancy Resolution:
Investigate and resolve any billing errors, discrepancies, or issues that arise, communicating with internal teams and customers as needed.
· Accounts Receivable:
Monitor accounts receivable, track payments, and follow up on overdue accounts to maintain healthy cash flow.
· System Management:
Utilize and maintain billing software, CRM platforms, and other accounting tools for efficient data entry and record-keeping.
· Reporting:
Generate and manage reports related to billing, sales, and payments for management.
· Customer Support:
Respond to customer inquiries and resolve billing-related issues to maintain customer satisfaction.
· Coordination:
Collaborate with sales, warehouse, and customer support teams to ensure smooth order fulfillment and accurate billing.
· Compliance:
Adhere to company policies, financial regulations, and tax requirements.