Back Office Executive

Telecalling is a direct marketing and communication strategy where an individual or system contacts potential or existing clients over the phone to promote products or services, generate leads, gather information, provide support, or conduct market research. Skilled telecallers use excellent verbal communication, persuasion, and product knowledge to engage customers, explain benefits, handle objections, and achieve business goals, although the method can sometimes be intrusive and is often regulated by law.

How Telecalling Works

Direct Contact: Telecallers initiate contact using phone calls to connect with the target audience.

Objective-Driven: The calls are typically structured to meet a specific goal, such as making a sale, booking a meeting, or collecting data.

Sales & Marketing: A primary function is to promote products and services, a process that requires convincing the caller of the value offered.

Customer Service: Telecalling also encompasses inbound calls, where representatives handle customer queries and resolve issues related to a product or service.

Information Gathering: Telemarketers may conduct surveys to gather feedback on products or services, or to understand customer satisfaction.

Key Aspects of Effective Telecalling

Verbal Communication Skills: Strong speaking abilities are crucial for clearly conveying information and building rapport.

Product Knowledge: Telecallers must possess in-depth knowledge of what they are selling to answer questions and explain benefits effectively.

Adaptability: Successful telecallers can adapt their pitch to different situations and handle customer objections without faltering.

Benefit-Oriented Approach: Rather than listing features, skilled telecallers focus on translating those features into tangible benefits for the customer.

Building Trust: Techniques like being honest about knowledge gaps ("Good question. Let me check with my team and get back to you") can build trust.

Types of Telecalling

Outbound Calls: Initiated by the company to generate leads, make sales, or set appointments.

Inbound Calls: Received by the company to handle customer inquiries, take orders, or provide support.

Market Research: Calls made to collect survey data and understand customer experiences.

Fundraising & Political Campaigns: Involves asking for donations for charities or promoting political candidates.

Challenges and Considerations

Intrusiveness: Many people find telemarketing calls intrusive and unwanted.

Negative Perceptions: The association of telemarketing with scams and fraud has led to public backlash.

Regulations: Due to negative public perceptions, many countries have implemented laws to regulate telemarketing practices.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 5 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Pratapgarh.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., Verdarise Enterprises Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 30 Back Office Executive at Verdarise Enterprises Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 09:00 AM - 06:00 PM timing.