Back Office Executive

Company Name: Star Travellers DMC
Job designation: Reservation Executive
6 days working. Work from office. Monday to saturday Full working days.
Job Title: Reservation Executive

Location: Kolkata, West Bengal
Job Type: Full-time
Experience: 1-3 years
Industry: Travel
Good communication in English is a must

Job Summary:

We are looking for a motivated and client-focused Reservation Executive to join our team in Kolkata. The role involves handling client inquiries, booking reservations, and providing support to ensure a smooth reservation process across all platforms.

Key Responsibilities:

• Manage booking requests via phone, email, and online channels.

• Update and maintain reservation records in the system.

• Confirm bookings and send timely communication to clients

• Coordinate with internal departments for booking arrangements.

• Handle customer queries, changes, and cancellations efficiently.

• Ensure a high level of customer satisfaction through prompt and professional service.

Generate daily/weekly reservation reports as needed.
Handle flight, hotel, and tour package bookings for individual and corporate clients.

• Coordinate with  hotels for booking confirmations and changes.

• Provide accurate information regarding itineraries, fares, and travel policies.

• Process cancellations, rebookings, and refunds as per policies.

Requirements:

• Bachelor's degree or equivalent (preferred).

• Prior experience in reservations, is manatory.

• Good communication skills in English .Need to be able to talk in Hindi and Bengali(fluency not required).

• Basic computer skills and familiarity with MS Office and reservation software.

• Strong attention to detail and ability to multitask.
  
  

• Customer-oriented with good problem-solving skills.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., STAR TRAVELLERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 1 Back Office Executive at STAR TRAVELLERS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 10:15 AM - 07:30 PM timing.