Back Office Executive

1. Reception & Front Desk

• Greet visitors and walk-in clients warmly, understand the purpose of their visit, and direct them to the right person.

• Keep the reception area neat and presentable at all times.

• Maintain a visitor register and inform team members about scheduled and unscheduled visitors.

2. Telecalling & Client Coordination

• Attend incoming calls professionally, answer basic enquiries, take clear messages, and transfer calls to the concerned person.

• Make simple outgoing calls to clients and prospects to share information/ Proposals, confirm meetings, and follow up on pending requirements.

• Pass on client enquiries and requirements to the sales team promptly and keep them updated on follow-ups.

• Record call details, client responses, and next steps in the call log or Excel sheet.

3. Back-Office & Documentation

• Carry out data entry and keep client records, files, and documents updated and well organised.

• Prepare, maintain, and update basic documents, data lists, and reports using MS Word and Excel.

• Preparing professional client proposals and presentations using PowerPoint (PPT) as per business requirements.

• Send and respond to emails and WhatsApp messages on behalf of the office, as instructed.

• Maintain schedules, meeting appointments, and reminders for the sales team.

4. Day-to-Day Office Administration

• Support the team with any other administrative or coordination work assigned by management.

Requirements & Desired Skills

• Graduate preferred; with good communication skills.

• Good verbal communication in Hindi and Punjabi; working English is an advantage.

• Professional telephone etiquette, with a polite, confident, and client-friendly manner.

• Basic computer knowledge: MS Word, Excel, PowerPoint, email, and data entry.

• Well organised, punctual, responsible, and able to handle multiple routine tasks.

• Neat, presentable personality suited to a front-desk role.

• Prior experience in reception, front desk, back office, or telecalling is an advantage; freshers with good communication may also apply.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.