Back Office Executive

Position: Customer Support Executive Department:

Back office Operations Department

Experience: 0-1 Yr.

Work Location: Ghansoli

About Us: Soliteck Digisolutions Pvt. Ltd. is a leading an IT Service provider company focused on delivering innovative solutions in the fintech, healthcare, e-commerce etc. We are committed to creating user-centric products that drive exceptional user experiences and exceed customer expectations.

Role Overview: The Customer Support Executive is responsible for providing exceptional customer support by handling inbound and outbound calls, resolving fintech portal/banking-related queries, and ensuring customer satisfaction. The role requires effective communication skills, problem-solving capabilities, and the ability to work collaboratively with internal technical teams to resolve escalated issues promptly. The ideal candidate will have a solid understanding of online and ofline banking processes, basic computer skills, and strong knowledge of Excel. Key Responsibilities: • Handle inbound and outbound customer calls professionally and efficiently. • Resolve customer queries related to online and ofline banking services. • Assist customers with internet banking, account information, and transaction details. • Document customer interactions, issues, and resolutions accurately in the system. • Co-ordinate with the technical team for quick resolution of escalated queries. • Ensure high levels of customer satisfaction through effective communication and problem-solving. • Follow up with customers to ensure their issues are fully resolved. Qualifications: • 12th Passed or any Graduate Key Responsibilities: • Basic computer and internet knowledge. • Proficiency in Microsoft Excel. • English typing speed of 30 WPM. • Good communication skills (Verbal and Written). • Ability to coordinate effectively with internal teams (Technical Support, Banking Operations). • Problem-solving skills and attention to detail. What We Offer: • Ability to work under pressure and handle challenging customer interactions. • Patience and empathy in resolving customer complaints. • Willingness to adapt to changing work schedules and business needs. What We Offer: • Mentorship and guidance from experienced product managers. • Opportunity to grow within the company. • Hands-on experience in a fast-paced, innovative environment. • Supportive team culture, Friendly work environment

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 2 years of experience.