Back Office Executive

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Key Responsibilities:

Handle inbound and outbound calls, emails, and chats to assist customers with queries, complaints, and service requests.

Provide accurate and timely information about products, services, and company policies.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Resolve customer issues promptly by coordinating with internal departments when necessary.

Record all interactions, follow-ups, and resolutions in the CRM system.

Escalate unresolved issues to senior support staff or management as required.

Ensure high levels of customer satisfaction and maintain service quality standards.

Follow communication scripts, service guidelines, and company processes.

Meet daily/weekly targets such as call handling time, resolution rate, and customer satisfaction scores.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., Smart Value Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 2 Back Office Executive at Smart Value Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 09:00 AM - 06:00 PM timing.