Back Office Executive

Roles & Responsibilities:
-Proactively contacting all leads received, providing detailed information about our projects and guiding them through the buying process.

-Gathering and analyzing customer feedback to enhance our customer relations processes and continuously improving the customer experience.

-Working diligently to maximize the number of site visits by potential buyers, coordinating with multiple sales managers to ensure smooth and informative visits.

-Conducting project briefings with potential buyers, showcasing the features, benefits, and investment potential of our properties.

-Maintaining consistent follow-up with leads, answering inquiries, addressing concerns, and nurturing relationships to move potential buyers closer to a decision.

-Collaborating with our sales team to close deals, ensuring all necessary documentation and processes are completed accurately and efficiently.

-Educating potential buyers about the real estate market, property financing options, and the legal aspects of property purchase, providing valuable insights to facilitate informed decisions.

-Maintaining an organized and up-to-date customer database, ensuring that all leads and interactions are properly documented.

-Acting as a liaison between the customer relations department and other teams, such as sales, marketing, and finance, to ensure seamless information flow and process alignment.

-Staying informed about market trends, competitor offerings, and customer preferences.

-Carefully assessing the needs and preferences of potential buyers and tailoring your interactions and project briefings to align with their specific requirements.

-Exploring opportunities for expanding our customer base, including identifying new target demographics or untapped markets.

-Qualifying leads based on their level of interest, financial readiness, and potential to convert.

-Prioritizing leads for more focused engagement.

Skills Required:

-Proven experience in real estate customer relations or a related field.

-Strong interpersonal and communication skills, both written and verbal.

-Exceptional customer service orientation with a focus on building lasting relationships.

-Ability to manage multiple tasks, leads, and projects simultaneously.

-Detail-oriented with a high level of organizational skills.

-Proficiency in using Microsoft tools.

-Bachelor's degree in Business, Marketing, or a related field (preferred).

-Ability to capture minor detailing of projects/sites

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 6 years of experience.