Back Office Executive

Here’s a clear, professional Job Description for Telecallers that you can use for hiring, job portals, or internal documentation:

Job Title: Telecaller / Telemarketing Executive

Job Summary

We are looking for enthusiastic and customer-focused Telecallers to communicate with potential and existing customers over the phone. The role involves promoting products or services, generating leads, handling customer queries, and maintaining accurate records of interactions.

Key Responsibilities

• Make outbound calls to prospective customers to promote products or services

• Receive inbound calls and respond to customer inquiries professionally

• Explain product features, benefits, and pricing clearly

• Generate leads and follow up on potential sales opportunities

• Maintain and update customer information in the database

• Achieve daily/weekly/monthly call and sales targets

• Handle customer complaints and escalate issues when necessary

• Ensure high levels of customer satisfaction and professionalism

• Follow company scripts, policies, and compliance guidelines

Required Skills & Qualifications

• Minimum qualification: High school diploma / Graduate preferred

• Proven experience as a Telecaller or similar role (preferred, not mandatory)

• Excellent verbal communication skills

• Good listening and problem-solving skills

• Basic computer knowledge (MS Excel, CRM tools)

• Fluency in required languages (English, Hindi, or regional language as applicable)

Preferred Skills

• Experience in sales, customer service, or call center operations

  Time management and organizational skills

Work Conditions

• Performance-based incentives

Key Performance Indicators

• Number of calls made per day

• Conversion rate / Lead generation

• Customer satisfaction score

• Target achievement

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.