Back Office Executive

Urgently hiring - back office

Key Responsibilities of Customer Support

1. Responding to Customer Inquiries

Answering questions about product features, specifications, availability, delivery timelines, returns, etc.

Clarifying doubts about product listings, offers, discounts, or bundle options

2. Order Tracking and Assistance

Helping customers track their orders via the e-commerce platform or logistics partners

Updating customers on delays or expected delivery times

3. Handling Complaints and Returns

Assisting with product return or exchange processes

Resolving complaints regarding:

Wrong items received

Damaged or defective products

Missing accessories or parts

4. Platform Communication Management

Responding to customer messages or reviews on platforms like Amazon, Flipkart, Shopify, etc.

Monitoring and addressing negative reviews or ratings

Escalating complex issues to the operations or product teams

5. Customer Feedback Collection

Gathering insights from customer interactions

Sharing frequent customer concerns with product or marketing teams to improve listings or services

6. CRM and Ticket Management

Using CRM or ticketing tools to manage customer interactions (e.g., Freshdesk, Zendesk, Zoho Desk)

Logging issues, resolutions, and follow-ups properly

7. Coordination with Internal Teams

Working with back office, logistics, and marketing to resolve customer issues

Escalating listing errors (wrong specs, images, or descriptions) for correction

8. Live Chat and Email Support

Managing live chat on company website or online stores

Providing timely responses via email, live chat, or social media

•✅ Key Responsibilities of the Back Office in Product Listing

1. Product Data Entry and Management

Uploading products to various platforms (Amazon, Flipkart, Shopify, etc.)

Adding detailed product information: titles, descriptions, SKUs, pricing, etc.

Categorizing products correctly for SEO and platform guidelines

Creating product variants (sizes, colors, models)

2. Content Management

Uploading and updating images, videos, and digital assets

Ensuring all content meets platform guidelines and resolution standards

Formatting and proofreading descriptions and features

3. Inventory Management Support

Syncing and monitoring inventory across platforms

Alerting relevant teams about low stock or overstocked items

Coordinating with warehouse or logistics teams if needed

4. Pricing and Discount Updates

Entering or updating prices based on offers or promotional campaigns

Coordinating with marketing teams for campaign details and applying them accurately

5. SEO Optimization Support

Adding/searching for relevant keywords in product titles and descriptions (if guided)

Assisting in maintaining product tags, meta titles, and descriptions

6. Platform Compliance and Quality Checks

Ensuring listings comply with platform policies (no banned words, correct formatting, etc.)

Checking for errors, broken links, or missing data

Regular audits to ensure listing health and completeness

7. Reporting and Documentation

Maintaining logs of listed products and updates

Creating performance reports (clicks, views, sales – if given access to analytics)

Sharing status updates with internal teams (marketing, sales, operations)

8. Support for Listing Enhancements

Uploading enhanced content like A+ content on Amazon

Supporting listing revamps or seasonal updates•

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 3 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹30000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., PRATAP MARKETING SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 7 Back Office Executive at PRATAP MARKETING SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 10:00 दोपहर - 07:00 सुबह timing.