Back Office Executive

Job description

Job Role:Front Desk Coordinator

Location : Bangalore

Job Summary:

Ministry of Skin is seeking a friendly and professional Receptionist to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent communication and organizational skills, with a strong ability to multitask and prioritize duties effectively. As the face of our clinic, the Receptionist plays a crucial role in providing exceptional customer service and maintaining a welcoming environment for all.

Key Responsibilities:

1.⁠ ⁠Patient Experience & Reception Management

• Greet and assist patients with a warm, professional approach.

• Ensure a smooth check-in and check-out process.

• Provide information about treatments, pricing, and appointment availability.

• Maintain a high standard of hospitality to create a luxurious patient experience.

2.⁠ ⁠Appointment Scheduling & Coordination

• Manage online and offline appointment bookings efficiently.

• Coordinate doctor schedules, treatment slots, and staff availability.

• Send appointment confirmations and reminders via WhatsApp, SMS, or calls.

• Minimize no-shows by following up with patients before their scheduled visit.

3.⁠ ⁠Sales & Upselling Services

• Explain available treatments and recommend additional services or packages based on patient needs.

• Promote membership plans, skincare products, and ongoing offers.

• Track patient preferences and suggest personalized treatment plans.

4.⁠ ⁠Billing & Payment Management

• Handle billing, invoicing, and payment processing accurately.

• Maintain records of transactions and update patient accounts.

• Address patient queries related to pricing, payment plans, and insurance (if applicable).

5.⁠ ⁠Clinic Operations & Communication

• Coordinate with dermatologists, therapists, and management to ensure smooth clinic operations.

• Maintain and update patient records and CRM databases.

• Ensure the front desk area is clean, organized, and welcoming.

• Handle patient feedback and escalate concerns to management if necessary.

6. Performance Metrics & Success Goals

• Maintain a 90%+ appointment attendance rate (minimizing cancellations/no- shows).

• Increase service upselling by 30% through personalized recommendations.

• Ensure 100% accuracy in scheduling, billing, and patient records.

• Maintain high patient satisfaction scores through professional service.

Required Skills & Qualifications

• Experience in front desk operations, hospitality, or healthcare administration.

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks efficiently in a fast-paced clinic.

• Familiarity with CRM software, digital appointment scheduling, and billing systems.

• A professional, well-groomed appearance suitable for a premium aesthetic clinic.

Job Type: Full-time

Pay: ₹25,624.37 - ₹29,006.24 per month

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., MINISTRY OF SKIN.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 2 Back Office Executive at MINISTRY OF SKIN
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 09:00 AM - 06:00 PM timing.