Back Office Executive

Job Description: Backend Executive – Travel & Ferry Ticketing

Job Title: Backend Executive
Industry: Travel & Tourism / Ferry Ticket Booking
Department: Operations / Backend Support
Experience: 0–2 Years

Job Summary

We are looking for a responsible and detail-oriented Backend Executive to manage ferry ticket bookings, reservations, passenger information, and coordination with ferry operators. The candidate will handle backend operations to ensure smooth booking processes and provide operational support to customers and internal teams.

Key Responsibilities

1. Manage ferry ticket bookings and reservations through online portals and booking systems.

2. Check ferry schedules, routes, departure timings, and seat availability.

3. Coordinate with ferry operators and vendors regarding ticket availability and bookings.

4. Handle ticket confirmations, cancellations, rescheduling, and refunds.

5. Verify passenger details and maintain accurate booking records.

6. Generate and share e-tickets, invoices, and booking confirmations.

7. Coordinate with customers and operations teams regarding booking-related queries.

8. Update booking details in Excel, CRM, and internal booking software.

9. Resolve booking discrepancies and follow up on pending reservations.

10. Maintain daily booking reports and transaction records.

11. Ensure timely communication between customers, ferry operators, and internal departments.

12. Support day-to-day travel operations and backend activities.

Required Skills

• Basic computer knowledge.

• MS Excel and MS Office.

• Good communication and coordination skills.

• Email handling and data entry.

• Knowledge of ticket booking and reservation systems.

• Attention to detail and problem-solving skills.

• Ability to manage multiple bookings and follow-ups.

Preferred Qualifications

• Graduate in any discipline.

• Experience in travel, tourism, ticketing, or operations will be an advantage.

• Freshers can also apply.

Key Skills

• Ferry Ticket Booking

• Travel Operations

• Reservation Management

• Vendor Coordination

• Customer Coordination

• Ticket Cancellation & Refund Processing

• Data Entry & MIS Reporting

• MS Excel

• Email Communication

Job Objective: To ensure smooth backend operations for ferry ticket bookings, reservation management, operator coordination, and customer support.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.