Back Office Executive

We are looking for a Back Office Executive to join our team Laser Telesystems Pvt Ltd . The role involves managing and updating information accurately and efficiently, supporting key data management processes, and performing various administrative tasks. The position offers Salary 15k-25k and opportunities for growth.

Key Responsibilities:

1. Order Management & Fulfilment • Process customer orders accurately using CRM Software. • Coordinate with the accounts team for invoice generation and dispatch planning. • Track material deliveries, confirm receipt with customers, and ensure timely order fulfilment. • Arrange procurement if items are out of stock and confirm delivery schedules with customers and vendors. • Prepare and send invoices; follow up for approvals and payments.

2. Customer & Dealer Coordination • Communicate effectively with customers and dealers regarding enquiries, orders, and dispatch updates. • Prepare and share quotations based on customer requirements; follow up for order confirmation. • Handle payment follow-ups, track outstanding balances, and ensure timely collections. • Maintain long-term business relationships with customers and channel partners through proactive support.

3. Procurement & Vendor Management • Place purchase orders based on sales and stock requirements. • Negotiate prices, delivery timelines, and payment terms with vendors and OEMs. • Maintain and update vendor databases for sourcing efficiency. • Coordinate with OEMs for product procurement, warranty, and service-related requests.

4. Inventory & Stock Maintenance • Monitor inventory levels and maintain real-time stock updates in CRM Software. • Record all inward and outward stock movements accurately. • Perform regular stock checks and coordinate with sales and service teams for replenishment. • Ensure smooth coordination with logistics and porters for material handling during dispatch.

5. Logistics & Dispatch Coordination • Coordinate with logistics partners and transporters for pickup and delivery schedules. • Track dispatches to ensure on-time delivery and confirm receipt with customers. • Liaise with porters and warehouse teams for efficient material movement.

6. Service & Project Coordination • Support ongoing projects with internal coordination between sales, service, and accounts teams. • Work with service teams to schedule installations, AMC services, and maintenance activities. • Ensure smooth communication between service, sales, and customers for project execution. • Manage AMC (Annual Maintenance Contract) renewals and new AMC acquisitions.

7. Reporting & Documentation • Maintain records of purchases, sales, stock, dispatches, and service activities. • Generate and submit monthly reports on sales performance, operations status, and outstanding payments. • Ensure all documentation—quotations, invoices, and vendor/customer data—is accurate and organized.

8. Lead Generation & Business Development • Generate new business leads through strategic follow-ups, CRM management, and market research. • Track lead status, update CRM systems, and support sales conversion efforts. • Contribute to business growth by identifying potential clients and new opportunities. Skills /Abilities • Strong communication and coordination skills. • Excellent organizational and multitasking abilities. • Attention to detail and accuracy in documentation. • Knowledge of order processing, logistics, and vendor management. • Customer-oriented mindset with a proactive approach to problem-solving. Technical Skills •

Proficiency in CRM Software and MS Office (Excel, Word, Outlook).

Required Education / Experience: Bachelor’s degree in business administration, Commerce, or a related field.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.