A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
11,000 - 17,000 /month*
Kiran Enterprises
Uttam Nagar, Delhi
₹3,000 incentives included
1 - 6+ years Experience in Back Office / Data Entry
Full Time
We are looking for a Backend Excutive to join our team Kiran Enterprises. This role involves managing essential data processes, ensuring accuracy and providing administrative support. Get In Hand Salary salary along with career growth opportunities in a collaborative environment.
Job Responsibilities
Handle customer calls, complaints, and service requests professionally.
Coordinate with field technicians/service boys for timely customer visits.
Assign daily service calls to field staff based on location and priority.
Follow up with field staff on pending and completed service calls.
Update customer and service details in CRM/ERP on a regular basis.
Monitor pending, ageing, and escalated complaints.
Coordinate with customers regarding technician visit schedules.
Maintain daily service reports.
Ensure customer complaints are resolved within the defined TAT/SLA.
Coordinate for spare parts, service requirements, and follow-up cases.
Escalate critical or delayed cases to the concerned senior/team leader.
Maintain proper communication between customers, field staff, and management.
Take customer feedback after service completion and maintain records.
