Handle inbound and outbound customer calls professionally, resolving queries, complaints, and providing accurate information about products or services.
Maintain and update customer records in the system accurately, ensuring all data is up-to-date and error-free.
Coordinate with internal departments (sales, logistics, technical support) to resolve customer issues efficiently.
Process orders, applications, or requests received via email, phone, or online portals, ensuring timely follow-ups.
Prepare daily/weekly reports and documentation related to customer interactions, feedback, and issue resolution.
Support back-office operations including data entry, filing, and maintaining internal records and reports.
Let me know if you want to tailor this JD for a specific industry (e.g., telecom, e-commerce, education).
Kindly share your resume : hr@innopacttechnologies.com