Back Office Executive

Job description:

Position: Back Office Executive (OTA Management)
Company: GoRoomGo Pvt. Ltd.
Location: 915A PS QUBE, Action Area IID, Rajarhat, New Town, Kolkata-700156.
Google Map Location: https://g.co/kgs/qzsR9u4
Job Type: Full-Time

About Us:
GoRoomGo is a leading online travel booking brand providing a range of choices for the best hotels at the most affordable prices. Our core value differentiator is the most trusted user experience, be it in terms of quickest search and booking, fastest payments, settlement or refund processes. Through GoRoomGo, our customers enjoy a standard stay experience at certified hotel properties. With the best of our services and customer satisfaction – GoRoomGo is the number one choice for new India on the move.

Position Overview:
We are seeking a dynamic and highly organized Onboarding Executive to join our team. As an Onboarding Executive, you will be responsible for managing the smooth and efficient onboarding process for new tenants, ensuring they have all the necessary information, tools, and resources to settle in. You will serve as the primary point of contact for new guests, guiding them through the company’s procedures, and ensuring a positive first impression of GoRoomGo.

Key Responsibilities:
Onboarding Coordination:

• Manage the end-to-end onboarding process for new tenants, including documentation, property walkthroughs, and orientation.

• Ensure timely and complete collection of tenant information and agreements.

• Ensure all required documentation (e.g., ID proof, agreement, payment receipts) is completed and submitted.

Customer Interaction & Communication:

• Serve as the main point of contact for new tenants during their onboarding journey.

• Address and resolve any concerns or queries tenants may have regarding the property, amenities, or processes.

• Provide a clear and friendly communication to guide tenants through the entire onboarding experience.

System & Data Management:

• Update and maintain the company’s onboarding systems with relevant tenant details and status.

• Assist in updating the database with important tenant information and make sure the system is up to date.

Collaboration with Other Teams:

• Collaborate with the sales, operations, and property management teams to ensure seamless tenant experiences.

• Coordinate with housekeeping and maintenance teams to ensure the property is ready for new tenants.

Feedback Collection & Improvement:

• Gather feedback from tenants post-onboarding and identify areas for process improvement.

• Help create and implement best practices to improve the overall tenant onboarding experience.

Documentation & Compliance:

• Ensure all onboarding procedures comply with company policies and legal requirements.

• Maintain accurate records of all documents related to tenant onboarding.

Qualifications:

• Experience: No prior experience is required, but experience in data entry, online listings, or the hospitality industry is a plus.

a. Strong attention to detail
b. Ability to follow guidelines and instructions accurately
c. Basic knowledge of using online platforms and Microsoft Office (Excel, Word)
d. Good internet connection and a computer/laptop to perform tasks efficiently

• Work Ethic: Ability to work independently, manage time effectively, and meet deadlines.

• Communication Skills: Strong written communication skills in English.

Compensation:

• Salary Will be 8,000 to 15,000 per month.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their relevant experience to hr.goroomgo@gmail.com or 9147375302. We look forward to hearing from you

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹15000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., Goroomgo Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 5 Back Office Executive at Goroomgo Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 10:00 AM - 07:00 PM timing.