Back Office Executive

We are looking for a Back office Executive to join our team at Giftorious. The role offers ₹6,000 for part time job and involves managing customer chats, business operations and data entry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage whatsapp business chats & business operations in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 5 years of experience. Candidate should speak good english. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the 10 AM - 3 PM shift.

• It is a Part Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.