Back Office Executive

12,000 - 18,000 /month

Giffy Infotech Private Limited

Rani Bagh, Delhi

1 - 6 years Experience in Back Office / Data Entry

3 Openings

Full Time

Skills Required

> 30 WPM Typing Speed

Computer Knowledge

Data Entry

Email Writing

MS Word

Job Highlights

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: Insurance, Medical Benefits

Job Description

NDR Executive – Job Description

• Handle NDR (Non-Delivery Report) cases for failed deliveries.

• Check and analyze the reason for non-delivery (customer unavailable, wrong address, refused order, etc.).

• Contact customers to confirm delivery address, availability, or reschedule delivery.

• Coordinate with delivery executives and logistics teams for re-attempt delivery.

• Update delivery status and customer feedback in the system.

• Resolve customer queries or complaints related to failed deliveries.

• Ensure timely closure of NDR cases to avoid delays.

• Monitor pending shipments and reattempt deliveries.

• Maintain accurate records and reports of NDR cases.

• Work closely with logistics companies like Bluedart, Delivery, Xpressbees, Amazon, and Flipkart to resolve delivery issues.

Basic Requirements:

• 1-4 years of experience in logistics, operations, or customer service, preferably in an e-commerce or delivery-based industry.

• Experience in managing NDRs or delivery confirmation processes is highly preferred.

• Strong verbal and written communication with customers and internal teams.

• Patience and professionalism while dealing with customer complaints or concerns.

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 1 - 6 years of experience.

More about this Back Office Executive job

What skills and experience do you need for this Back Office Executive job?
Ans : To apply for this Back Office Executive job, candidates should have skills like > 30 WPM Typing Speed, Computer Knowledge, Data Entry, Email Writing, MS Word along with 1-6 years of experience.
What salary is offered for this Back Office Executive job?
Ans : The salary for this Back Office Executive job ranges between ₹12,000-₹18,000 per month.
What are the working days and timings for this job?
Ans : This Back Office Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rani Bagh, Delhi.
How many openings are available for this position?
Ans : There are 3 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-6 years of experience can apply for this Back Office Executive job. Only female candidates can apply.
What does the role of Back Office Executive involve?
Ans : As a Back Office Executive, your work will involve skills like > 30 WPM Typing Speed, Computer Knowledge, Data Entry, Email Writing, MS Word. This role is part of Back Office / Data Entry category.
Where is this job located?
Ans : This Back Office Executive job is located in Rani Bagh, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like > 30 WPM Typing Speed, Computer Knowledge, Data Entry, Email Writing, MS Word along with 1-6 years of experience is ideal for this Back Office Executive job.
Why should you apply for this Back Office Executive job?
Ans : This Back Office Executive job offers a salary between ₹12,000-₹18,000 per month. This is a Full Time opportunity and has 3 openings available.