Back Office Executive

Job description:

Urgent requirement of NDR Executive ( Immediate joiner)

Job Description:
The NDR Executive is responsible for managing undelivered shipments, identifying delivery issues, and ensuring successful redelivery or return of orders. The role involves coordinating with courier partners, contacting customers for address confirmation or delivery preferences, and updating order statuses in the system to reduce return-to-origin (RTO) cases and improve delivery success rates.

Key Responsibilities

1. communicate with customers to gather additional information (if needed) about delivery issues, such as missed deliveries or incorrect delivery details.

2. Provide timely updates to customers regarding the status of their deliveries and resolutions.

3. Liaise with delivery partners (third-party courier services, fleet teams) to confirm delivery attempts and reasons for failures.

4.Coordinate with customers or delivery teams to ensure orders are successfully re-delivered or refunded as per company policies.

5. Provide insights to improve delivery processes, reduce NDR occurrences, and enhance customer experience.

6.Suggest solutions to enhance communication between the customer support, logistics, and operations teams.

Skills & Qualifications:

1. 1-4 years of experience in logistics, operations, or customer service, preferably in an e-commerce or delivery-based industry.

2. Experience in managing NDRs or delivery confirmation processes is highly preferred.

3.Ability to troubleshoot delivery issues and effectively resolve NDR problems.

4.Strong written and verbal communication skills to interact with customers.

5.Strong commitment to customer service and ensuring a smooth and hassle-free experience for the customer.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 5 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., Giffy Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 5 Back Office Executive at Giffy Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 09:00 AM - 06:00 PM timing.