Back Office Executive

Key Responsibilities:

PAN-India Call Centre Setup Management:

·       Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals.

Dialer Infrastructure Management:

·         Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, application servers, database servers, calling lines, and gateways) and software (CRM, campaign management tools, and lead processing systems).

·         Manage multiple verticals, such as Mortgage, Cross-Sell, Inbound Queues, and supporting functions like Quality and Coordinators.

·         Ensure seamless integration of outbound and inbound campaigns with existing and new systems.

·         Install, configure, troubleshoot, and maintain Dialer systems to support business goals.

Campaign and Operational Oversight:

·         Monitor and analyse lead penetration rates, creating strategies to maximize engagement and outcomes.

·         Optimize dialling modes (predictive, preview, manual) for efficiency and compliance with regulatory standards.

·         Collaborate with operational and IT teams to enhance system performance and resolve issues.

Vendor and Stakeholder Management:

·         Manage relationships with Dialer vendors and technology providers to ensure optimal service delivery.

·         Act as a liaison between internal stakeholders and external partners to address operational requirements.

Compliance and Regulatory Adherence:

·         Ensure all dialling operations adhere to legal and regulatory requirements, maintaining data security and operational compliance.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 4 years of experience.

More about this Back Office Executive job

1. What is the eligibility criteria to apply for this Back Office Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Back Office Executive job?
   Ans: This Back Office Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Executive job?
   Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., FIRST SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Executive role?
   Ans: There is an immediate opening of 12 Back Office Executive at FIRST SOLUTION
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Executive job?
   Ans: This Back Office Executive job has 09:00 AM - 06:00 PM timing.