Key Responsibilities & Duties:
Welcoming Guests: Greeting visitors, VIPs, or patients, managing check-ins/check-outs, and ensuring a smooth arrival experience.
Guest Services: Responding to requests, resolving complaints promptly, and managing guest data/records.
Relationship Management: Building rapport with guests to enhance loyalty and providing personalized attention.
Interdepartmental Coordination: Liaising between front office, housekeeping, and maintenance teams to ensure a seamless experience