· Ensure all operations are carried on in an appropriate & cost-effective way.
· Improve operational management systems, processes & best practices.
· Find ways to increase the quality of customer service & implement best practices across all levels.
· Set actionable goals and follow through.
· Delivery of post registration deliverables on time without any undue delay.
· Coordinate with ops team & IT to make the customer experience delightful.
· Processing of Exam forms & Maintaining the exam data.
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