Job Title: Back Office Executive – Amazon Self-Ship OperationsLocation: RajendraNagar, Sahibabad, Ghaziabad, Uttar PradeshCompany: Alpine WillowOffice: Teaknest ---Role Overview:We are looking for a proactive and detail-oriented Back Office Executive to manage Amazon self-ship operations. The role involves handling order processing, delivery coordination, customer communication, and after-sales support.---Key Responsibilities:1. Order Management:Create orders on the delivery portal from Amazon seller account.Update tracking details on Amazon accurately and on time.2. Delivery & Issue Resolution:Monitor delivery performance and handle reported delivery issues.Communicate with customers to provide solutions for delivery-related problems.3. Replacement Handling:Arrange replacement orders or parts in cases of transit damage.Ensure smooth and quick resolution for customer satisfaction.4. Installation & Repairs:Coordinate with Urban Company for product installations and open repair cases.Track and close service requests efficiently.5. Logistics Coordination:Manage local deliveries and prepare route-wise shipments for in-house tempo/vehicle.Track and confirm deliveries.6. Customer Feedback & Support:Collect customer feedback on resolved issues.Provide WhatsApp/SMS-based customer support and updates.---Requirements:Graduate / 12th Pass with good computer skills (MS Excel, internet handling).Basic knowledge of Amazon Seller Central (preferred, training can be provided).Strong communication skills (written and verbal).Problem-solving mindset with ability to handle customer queries.Willingness to take ownership and coordinate across teams.---What We Offer:Hands-on experience in e-commerce operations.Growth opportunities in a fast-scaling manufacturing & retail business.Supportive work environment.
Other Details
It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.
More about this Back Office Executive job
What is the eligibility criteria to apply for this Back Office Executive job?
Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
How many working days are there for this Back Office Executive job?
Ans: This Back Office Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Back Office Executive job?
Ans: No, there is no fee applicable for applying this Back Office Executive job and during the employment with the company, i.e., Alpine Willow.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Back Office Executive role?
Ans: There is an immediate opening of 1 Back Office Executive at Alpine Willow
Who can apply for this job?
Ans: Only Female candidates can apply for this Back Office / Data Entry job.
What are the timings of this Back Office Executive job?
Ans: This Back Office Executive job has 09:00 AM - 06:00 PM timing.
Candidates can call HR for more info.
Read More
Other Details
Incentives
No
No. Of Working Days
6
Skills Required
Computer Knowledge, Computer Knowledge, Computer Knowledge, MS Excel, MS Excel, MS Excel
A Naukri Group company
LoginHire Local Staff
12,000 - 15,000 /month
Alpine Willow
Sector 5 Rajendra Nagar, Ghaziabad
1 - 2 years Experience in Back Office / Data Entry
Full Time
