Back Office Coordinator

Job Title: Back Office Executive /Coordinator

Department: Operations / Administration
Level: Executive
Reporting To: Team Leader / Operations Manager

Job Summary

We are looking for a responsible and detail-oriented Back Office Executive to support daily backend operations, data management, and internal coordination. The candidate will be responsible for maintaining accurate records, preparing reports, managing documentation, and ensuring smooth communication between departments. The role also includes basic telecalling, follow-up coordination, and assisting in daily team management activities.

Key Responsibilities

1. Data Management & MIS Reporting

• Perform accurate data entry and update records in company systems on a daily basis.

• Prepare and maintain MIS reports, daily activity reports, and performance trackers.

• Ensure all databases and spreadsheets are updated and error-free.

• Generate weekly and monthly reports for management review.

• Monitor data accuracy and identify/report discrepancies promptly.

2. Documentation & Record Keeping

• Maintain proper employee/customer files and documentation.

• Verify submitted documents for completeness and correctness.

• Ensure systematic filing of physical and digital records.

• Track pending documents and coordinate timely collection.

3. Communication & Coordination

• Handle official emails and maintain professional communication with internal teams.

• Coordinate with field staff, team leaders, and management regarding daily updates.

• Make follow-up calls for pending tasks, document collection, and status updates.

• Support internal communication and assist in resolving operational queries.

4. Backend Operations Support

• Assist in day-to-day administrative and backend operational tasks.

• Support order processing, status tracking, and workflow management.

• Ensure timely completion of assigned backend processes.

• Help improve process efficiency through proper tracking and reporting.

5. Telecalling & Follow-Up Support

• Make basic telecalling calls for candidate/customer follow-up.

• Coordinate interview schedules, confirmations, and reminders when required.

• Maintain call records and update outcomes in the system.

6. Team Support & Task Management

• Assist in coordinating daily tasks among team members.

• Track task completion and report delays/issues to seniors.

• Support supervisors in ensuring discipline and timely work completion.

Eligibility & Requirements

• Preferred Candidate: Female

• Education: Graduate (Any stream)

• Good knowledge of MS Excel, MS Word, and basic computer operations

• Good typing speed with attention to detail

• Strong communication and telecalling skills

• Ability to handle multiple tasks and meet deadlines

• Basic understanding of office administration and reporting

Preferred Skills

• Basic knowledge of MIS preparation and reporting

• Strong organizational and time management skills

• Professional attitude, discipline, and accountability

• Good coordination and problem-solving ability

• Ability to work independently and within a team

Performance Expectations

• Accurate and timely data/report submission

• Proper maintenance of records and documents

• Effective coordination with internal teams

• Timely follow-up and communication

• High level of professionalism and confidentiality

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 2 years of experience.