Can freshers or experienced candidates apply for this Back Office Coordinator role?

Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Back Office Coordinator role.

What salary is offered for this Back Office Coordinator job?

The salary for this Back Office Coordinator job ranges between ₹10,000-₹18,000 per month.

What are the working days and timings for this job?

This Back Office Coordinator job has 6 days working days and timings from 09:00 AM - 07:01 PM.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Kalyan (West), Mumbai.

How many openings are available for this position?

There are 2 openings available for this position.

Who can apply for this job?

Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Back Office Coordinator job. Only female candidates can apply.

Where is this job located?

This Back Office Coordinator job is located in Kalyan (West), Mumbai.

Why should you apply for this Back Office Coordinator job?

This Back Office Coordinator job offers a salary between ₹10,000-₹18,000 per month. This is a Full Time opportunity and has 2 openings available.

Back Office Coordinator

10,000 - 18,000 /month

Ojas Enterprises

Kalyan (West), Mumbai

0 - 3 years Experience in Back Office / Data Entry

2 Openings

Full Time

Job Highlights

Graduate and above

Females Only

09:00 AM - 07:01 PM | 6 days working

Job Description

OJAS ENTERPRISES

(Faber Authorized Service Center)

Job Title: Office Coordinator – Service & Operations

Location: Office-based (In-person)

Job Type: Full-time

Experience: 1–3 years in office coordination, customer support, or service center operations (experience in home appliances / kitchen appliances preferred)

Role Overview

Ojas Enterprises is seeking an organized and proactive Office Coordinator to handle daily operations at our Faber Authorized Service Center. You will serve as the primary point of contact between customers, service technicians, and Faber corporate support to ensure timely installation, maintenance, and repair services for Faber kitchen appliances (chimneys, hobs, cooktops, dishwashers, and built-in ovens).

Key Responsibilities

Service Request Management: Receive and log incoming customer complaints, installation requests, and service inquiries via phone, WhatsApp, and service portal.

Technician Scheduling & Dispatch: Assign daily job cards and service routes to field technicians based on priority, location, and parts availability.

Status Tracking: Monitor job completion status throughout the day and ensure timely closure of service calls in the system.

Customer Support: Provide polite, prompt resolution for customer queries, service updates, and escalated issues.

Inventory & Spare Parts Tracking: Coordinate with technicians for spare parts usage, track stock levels, and coordinate part requests with Faber warehouse/distributors.

Billing & Cash Collection: Maintain daily records of service charges, spare parts billing, and payments collected by field technicians.

Reporting: Prepare daily and monthly service performance reports (job volume, resolution time, customer feedback, and pending tickets) for management.

Required Skills & Qualifications

Education: Graduate or Higher Secondary (10+2) with relevant administrative experience.

Technical/Software Skills: Proficiency in MS Office (Excel, Word), Google Sheets, basic billing software, and WhatsApp Business tools. Experience with CRM/service portal software is a strong plus.

Communication: Clear verbal and written communication skills in Marathi, Hindi, and English.

Problem-Solving: Ability to manage busy hours, handle upset customers professionally, and resolve scheduling conflicts on the fly.

Attention to Detail: Accuracy in tracking job numbers, customer details, parts inventory, and financial records.

Salary & Benefits

Salary Range: ₹10000 – ₹18,000 per month (negotiable based on experience and skillset).

Performance Incentives: Incentive structure linked to service SLA completion and customer satisfaction scores.

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 0 - 3 years of experience.

More about this Back Office Coordinator job

Can freshers or experienced candidates apply for this Back Office Coordinator role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Back Office Coordinator role.
What salary is offered for this Back Office Coordinator job?
Ans : The salary for this Back Office Coordinator job ranges between ₹10,000-₹18,000 per month.
What are the working days and timings for this job?
Ans : This Back Office Coordinator job has 6 days working days and timings from 09:00 AM - 07:01 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalyan (West), Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Back Office Coordinator job. Only female candidates can apply.
Where is this job located?
Ans : This Back Office Coordinator job is located in Kalyan (West), Mumbai.
Why should you apply for this Back Office Coordinator job?
Ans : This Back Office Coordinator job offers a salary between ₹10,000-₹18,000 per month. This is a Full Time opportunity and has 2 openings available.