Back Office Coordinator

Job Description- Patient Support Executive – Pharma Coordination

Company Name: Kartavya Healtheon Pvt Ltd
Website: https://www.kartavyahealtheon.com/
Experience: 1 - 4 Years     

Company Overview:

Kartavya Healtheon Pvt. Ltd. is a Mumbai-based B2B healthcare solutions provider committed to transforming patient care through specialized support programs. With services spanning patient engagement, specialty pharmacy, in-clinic education camps, and nutritional awareness initiatives, we enable Pharma partners to deliver enhanced value to their patients. Currently, we are operating a nutritional education program in collaboration with a leading pharmaceutical client and are looking for a detail-oriented and compassionate Patient Support Executive to join our dynamic team.

Job Summary:

As a Patient Support Executive – Pharma Coordination, you will act as the primary liaison between patients, field teams, internal logistics, and client stakeholders. Your core responsibility will be to ensure smooth coordination for medicine dispatches, documentation validation, and issue resolution, contributing to an efficient and patient-centric support process.

Key Responsibilities:

1. Stakeholder Coordination:

Serve as the Single Point of Contact (SPOC) for patients and clients regarding medicine dispatch-related queries.

Communicate with the field force team to receive dispatch requests and required patient documentation.

Coordinate with the internal supply chain team for timely processing and delivery of medicines.

Liaise with courier partners to track shipments and resolve delivery issues.

2. Logistics & Delivery Management:

Track AWB numbers and confirm delivery status with patients.

Maintain real-time updates on dispatch status to ensure timely communication and resolution of logistics issues.

3. Document Verification & Compliance:

Verify patient-submitted documents including:

Consent Form

Valid Prescription

Photo ID Proof

Proof of Purchase (Invoice)

Ensure all documents are complete and valid before processing requests, adhering to company SOPs and compliance guidelines.

4. Reporting & Data Management:

Prepare and submit weekly MIS reports to the client, including:

Total dispatches completed

Balance stock levels

Pending or escalated requests

Maintain organized records to support audits and internal reviews.

5. Escalation Handling:

Address and resolve patient and client escalations promptly and professionally.

Ensure issues are resolved within defined Turnaround Times (TATs) and escalate internally when needed.

6. Technical Skills:

Use basic Excel functions for data entry, tracking logs, and preparing summary reports.

Ensure accurate and timely updating of all patient and dispatch records.

Qualifications & Requirements:

1–4 years of relevant experience in healthcare coordination, patient support, or logistics.

Strong interpersonal and communication skills, especially over phone and email.

Proficiency in basic MS Excel and reporting tools.

Ability to work in a process-driven environment with attention to detail.

Empathy and professionalism in dealing with patients and sensitive health information

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 6 years of experience.

More about this Back Office Coordinator job

1. What is the eligibility criteria to apply for this Back Office Coordinator job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Back Office Coordinator job?
   Ans: This Back Office Coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Coordinator job?
   Ans: No, there is no fee applicable for applying this Back Office Coordinator job and during the employment with the company, i.e., KARTAVYA HEALTHEON PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Coordinator role?
   Ans: There is an immediate opening of 2 Back Office Coordinator at KARTAVYA HEALTHEON PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Coordinator job?
   Ans: This Back Office Coordinator job has 09:00 AM - 06:00 PM timing.