Back Office Coordinator

Key Responsibilities:

• Customer Handling:

  • Greet and assist walk-in customers.

  • Receive and log customer complaints or service requests.

  • Provide information on service processes, turnaround times, and charges.

• Job Card Management:

  • Create and maintain service job cards in the HP system.

  • Assign service jobs to technicians and track progress.

  • Ensure all job cards are closed with complete documentation.

• Coordination with Technicians:

  • Prioritize and assign work based on urgency and availability.

  • Follow up with technicians for job status and delivery timelines.

  • Escalate technical issues to HP support if needed.

• Inventory & Spare Management:

  • Coordinate with the parts team for availability and timely ordering of spares.

  • Track usage of spare parts per job card.

• Reporting & Documentation:

  • Prepare daily/weekly service reports.

  • Maintain accurate customer records and service history.

  • Ensure compliance with HP service guidelines and policies.

• Customer Feedback & Escalations:

  • Collect feedback post-service and address customer complaints.

  • Escalate unresolved issues to higher authorities or HP support.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 4 years of experience.

More about this Back Office Coordinator job

1. What is the eligibility criteria to apply for this Back Office Coordinator job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Back Office Coordinator job?
   Ans: This Back Office Coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Coordinator job?
   Ans: No, there is no fee applicable for applying this Back Office Coordinator job and during the employment with the company, i.e., IT WORLD.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Coordinator role?
   Ans: There is an immediate opening of 1 Back Office Coordinator at IT WORLD
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Coordinator job?
   Ans: This Back Office Coordinator job has 10:00 AM - 07:30 PM timing.