Back Office Coordinator

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Key Responsibilities

1. Warranty Claim Processing: Manage and submit warranty claims for HVAC equipment, air conditioners, compressors, spare parts, and related components.

2. Documentation & Verification: Verify invoices, warranty details, service reports, and supporting documents before submitting claims.

3. Manufacturer & Vendor Coordination: Communicate with manufacturers, suppliers, and authorized service centers regarding claim approvals, rejections, and settlements.

4. Claim Follow-ups: Track pending claims, resolve discrepancies, and ensure timely approval and closure.

5. Service Team Coordination: Work closely with technicians and service engineers to collect required technical reports, photographs, and replacement details.

6. MIS & Record Maintenance: Maintain accurate claim records, update Excel trackers, and prepare daily and monthly claim status reports.

7. Customer Complaint Coordination: Assist in resolving warranty-related complaints and coordinate replacement or repair requests.

8. Claim Reconciliation: Coordinate with the accounts department to track claim credits, reimbursements, and outstanding settlements.

Candidate Requirements

• Qualification: Graduate in any discipline.

• Experience: 1–2 years preferred in warranty claims, service coordination, or back-office operations.

• Candidates from the HVAC, Air Conditioning, Electronics, or Consumer Durables industry will be preferred.

• Good working knowledge of MS Excel, MS Office, and email communication.

• Strong documentation, coordination, and follow-up skills.

• Ability to handle multiple claims and meet deadlines.

• Good communication and problem-solving abilities.

Preferred Skills

• Warranty and claim management

• HVAC service coordination

• Manufacturer and vendor follow-ups

• MIS reporting and Excel

• Documentation and record keeping

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 2 years of experience.