Back Office Coordinator

10,000 - 15,000 /month

Evana Electricals Private Limited

Salt Lake, Kolkata

0 - 2 years Experience in Back Office / Data Entry

1 Opening

Full Time

Skills Required

Computer Knowledge

Data Entry

Email Writing

Internet Surfing

MS Excel

MS Word

Job Highlights

Graduate and above

All genders

09:30 AM - 06:00 PM | 6 days working

Job Benefits: Insurance, PF

Job Description

Job Description – Back Office Coordinator (Service Operations)

Job Title: Back Office Coordinator – Service Operations
Department: Service Operations
Location: Kolkat
Employment Type: Full-Time
Reporting To: Service Manager / Operations Manager

Job Summary

We are looking for a proactive and detail-oriented Back Office Coordinator to support our Service Operations team. The candidate will be responsible for coordinating service requests, maintaining service records, preparing reports, scheduling engineers, and ensuring smooth communication between customers, field engineers, and internal departments. The role requires strong organizational skills, excellent communication, and proficiency in MS Office.

Key Responsibilities

Coordinate daily service operations and support field service engineers.
Receive and log customer service requests, complaints, and maintenance calls.
Create and assign service tickets/work orders to service engineers.
Schedule preventive maintenance and breakdown service visits.
Maintain service records, job completion reports, and customer databases.
Follow up with customers regarding service status and job completion.
Coordinate with the Stores team for spare parts availability and dispatch.
Monitor service engineers' daily work reports and attendance.
Prepare daily, weekly, and monthly service MIS reports.
Maintain warranty and AMC (Annual Maintenance Contract) records.
Coordinate with the Sales, Accounts, and Technical teams for smooth service execution.
Ensure timely closure of service calls and maintain proper documentation.
Perform other administrative and operational tasks assigned by management.

Required Qualifications

Bachelor's degree in any discipline.
0–2 years of experience in Back Office, Service Coordination, or Operations.
Freshers with excellent communication and computer skills may also apply.

Required Skills

Proficiency in MS Excel, Word, Outlook, and PowerPoint.
Good typing speed and data entry skills.
Strong verbal and written communication.
Excellent coordination and follow-up abilities.
Strong organizational and time management skills.
Ability to work under pressure and meet deadlines.
Basic knowledge of ERP/CRM software is preferred.

Preferred Experience

Experience in electrical, solar, engineering, facility management, or technical service industries.
Experience coordinating field service teams.

Salary

₹10,000 – ₹15,000 per month (Based on qualification and experience)

Benefits

Provident Fund (PF)
ESI (as applicable)
Paid Leave
Performance Incentives
Career Growth Opportunities
Professional Training and Skill Development

Working Hours: Monday to Saturday, 9:30 AM – 6:00 PM

Job Location: Salt Lake Sector-V

How to Apply:
Interested candidates can send their CV via WhatsApp(mob-9836096820) and call between 10:00 AM to 6:00 PM for further details.

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 0 - 2 years of experience.

More about this Back Office Coordinator job

What skills and experience do you need for this Back Office Coordinator job?
Ans : To apply for this Back Office Coordinator job, candidates should have skills like Computer Knowledge, Data Entry, Email Writing, Internet Surfing, MS Excel, MS Word along with 0-2 years of experience.
What salary is offered for this Back Office Coordinator job?
Ans : The salary for this Back Office Coordinator job ranges between ₹10,000-₹15,000 per month.
What is the work schedule for this Back Office Coordinator job?
Ans : This Back Office Coordinator job has 6 days working days and timings from 09:30 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Salt Lake, Kolkata.
How many vacancies are there for this Back Office Coordinator job?
Ans : There is 1 vacancy for this Back Office Coordinator role.
Is this job open for all genders?
Ans : Yes, this Back Office Coordinator job is open for both male and female candidates.
What does the role of Back Office Coordinator involve?
Ans : As a Back Office Coordinator, your work will involve skills like Computer Knowledge, Data Entry, Email Writing, Internet Surfing, MS Excel, MS Word. This role is part of Back Office / Data Entry category.
What is the job location for this position?
Ans : The job location for this Back Office Coordinator position is Salt Lake, Kolkata.
Who is the right fit for this Back Office Coordinator job?
Ans : A candidate having skills like Computer Knowledge, Data Entry, Email Writing, Internet Surfing, MS Excel, MS Word with 0-2 years of experience is the right fit for this Back Office Coordinator job.
What makes this Back Office Coordinator job a good opportunity?
Ans : This Back Office Coordinator job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 1 openings.