Back Office Coordinator

Job Title: Customer Support Representative

Job Summary:
We are seeking a friendly, detail-oriented, and tech-savvy Customer Support Representative to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving complaints, and ensuring a smooth and positive experience with our products/services.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Identify and assess customers’ needs to achieve satisfaction.

• Collaborate with other departments to resolve complex issues.

Requirements:

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and presentation skills.

• Ability to multitask, prioritize, and manage time effectively.

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 4 years of experience.

More about this Back Office Coordinator job

1. What is the eligibility criteria to apply for this Back Office Coordinator job?
   Ans: The candidate should be Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Back Office Coordinator job?
   Ans: This Back Office Coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Coordinator job?
   Ans: No, there is no fee applicable for applying this Back Office Coordinator job and during the employment with the company, i.e., AMRAPALI STEELS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Coordinator role?
   Ans: There is an immediate opening of 1 Back Office Coordinator at AMRAPALI STEELS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Coordinator job?
   Ans: This Back Office Coordinator job has 09:30 AM - 06:30 PM timing.