A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 18,000 /month
Abhinav Institute Of Technology And Mangement
Thane West, Mumbai
0 - 1 years Experience in Back Office / Data Entry
Full Time
SPOC – Client Coordination & Candidate Registration Primary Responsibility: Act as the single point of contact (SPOC) for assigned clients, ensuring smooth client coordination, maximizing candidate registrations, and providing timely support throughout the registration process. Key Responsibilities: • Coordinate with assigned clients regularly to drive and increase candidate registrations. • Understand client requirements and facilitate the end-to-end candidate registration process. • Guide clients and candidates on registration requirements, documentation, and process-related queries. • Monitor registration progress and maintain accurate client-wise registration status. • Share regular registration updates, pending cases, and action points with clients and internal teams. • Identify and resolve registration-related issues within defined timelines and escalate critical matters when required. • Maintain strong and professional relationships with multiple clients to ensure smooth and continuous operations. • Coordinate internally with relevant teams to close pending registrations and resolve client concerns. • Ensure timely follow-ups with clients for pending documents, candidate details, and registration approvals. • Report directly to the Team Leader (TL) on progress, challenges, escalations, and client-specific requirements. • Maintain proper records and MIS of client interactions, registration status, pending cases, and closures. • Support the team in achieving monthly registration targets and improving overall client satisfaction.
