Back Office Assistant

About the Role:

• The Office assistance is responsible for contact management to strengthen the customer relationship which is the key to retention.

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Full job description:

• Supervise and train a team of customer care executives.

• Monitor daily performance, Leads, and productivity.

• Ensure prompt and polite responses to customer inquiries.

• Resolve escalated complaints with tact and professionalism.

• Ensure technicians are scheduled as per customer convenience.

• Assign service requests to technicians using internal software

• Follow up with technicians and customers to confirm service completion.

• Prepare daily, weekly, and monthly MIS reports.

• Track customer feedback and complaints for service improvement.

• Ensure grooming and communication standards of front office team.

• Support digital documentation of job closures and feedback forms.

• Should be able to set the targets for the renewals based on the monthly portfolio

• To support the branches for retention, and renewals & increase the branch revenue via up-selling

• Maintaining records of all petty cash transactions, including receipts, vouchers, and supporting documentation. 

• Sending stock report to corporate office template

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 6+ years Experience.

More about this Back Office Assistant job

1. What is the eligibility criteria to apply for this Back Office Assistant job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹16000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Back Office Assistant job?
   Ans: This Back Office Assistant job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Assistant job?
   Ans: No, there is no fee applicable for applying this Back Office Assistant job and during the employment with the company, i.e., ULTRA PEST CONTROL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Assistant role?
   Ans: There is an immediate opening of 1 Back Office Assistant at ULTRA PEST CONTROL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Assistant job?
   Ans: This Back Office Assistant job has 09:00 सुबह - 05:30 शाम timing.