Back Office Assistant

JOB DESCRIPTION – SALES SUPPORT ASSISTANT

Company: OMAX Watches India Pvt. Ltd.
Department: Sales – CSD Division
Reporting To: Sales Manager – CSD
Position: Sales Support Assistant

1. Job Purpose

To assist the Sales Manager in managing daily sales operations, coordinating with CSD depots, URCs, promoters and sales agents, maintaining sales records, resolving customer issues and ensuring smooth business operations across assigned depots.

2. Key Roles & Responsibilities

A. Daily Sales Monitoring

• Collect daily sales and order updates from all assigned depots.

• Maintain depot-wise and URC-wise sales records.

• Follow up on pending orders and sales enquiries.

• Monitor primary and secondary sales performance.

• Identify depots and URCs where sales are declining.

• Coordinate with sales teams to improve business performance.

B. URC & Canteen Coordination

• Regularly communicate with URC managers and canteen staff.

• Follow up on product requirements and new orders.

• Handle customer complaints and service-related issues.

• Coordinate product replacement and warranty requirements.

• Maintain records of URC-wise requirements and follow-ups.

• Ensure timely resolution of pending customer issues.

C. Promoter & Salesman Management

• Coordinate with promoters and salesmen across assigned locations.

• Monitor daily attendance and sales performance.

• Collect promoter-wise sales reports.

• Follow up on monthly targets and incentive performance.

• Address promoter-related operational issues.

• Coordinate with agents regarding manpower and sales activities.

D. Stock & Replacement Management

• Maintain records of stock movement and stock requirements.

• Track damaged, defective and replacement products.

• Coordinate with depots for stock shortages.

• Follow up on pending replacement cases.

• Maintain proper records of stock sent and received.

E. Agent & Depot Coordination

• Maintain regular communication with sales agents.

• Follow up on depot-wise orders and collections.

• Coordinate with Khadki depot and other assigned locations.

• Monitor pending activities and ensure timely updates.

• Escalate important operational issues to the Sales Manager.

F. Marketing & Promotional Activities

• Coordinate promotional schemes and marketing activities.

• Communicate new offers and schemes to promoters and agents.

• Support promotional gifting activities.

• Ensure proper implementation of company schemes.

G. MIS & Reporting

• Maintain daily, weekly and monthly sales reports.

• Prepare depot-wise and URC-wise performance reports.

• Maintain promoter attendance and incentive records.

• Prepare pending order, replacement and complaint reports.

• Update Google Sheets and Excel MIS regularly.

• Submit accurate reports within the prescribed timelines.

3. Daily Reporting Requirements

The assistant must submit the following updates:

1. Daily depot-wise sales and order updates.

2. Pending order and collection follow-ups.

3. Promoter attendance and sales performance.

4. Customer complaints and replacement status.

5. Stock requirements and stock movement.

6. Important calls, follow-ups and pending activities.

4. Key Performance Indicators (KPIs)

• Accuracy and timely updating of sales MIS.

• Timely follow-up on pending orders.

• Resolution time for customer complaints.

• Promoter reporting and coordination.

• Accuracy of stock and replacement records.

• URC and agent coordination.

• Completion of assigned daily activities.

5. Reporting & Authority

• Reports directly to the Sales Manager – CSD.

• Must provide daily work updates.

• Cannot independently approve commercial schemes, discounts or financial commitments.

• All major customer, stock and operational issues must be escalated to the Sales Manager.

Primary Objective: Ensure that the Sales Manager receives accurate information, timely updates and proper execution of daily sales activities across all assigned CSD depots.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 1 years of experience.