Greet customers or other personnel of the firm by phone, in person, or through electronic media, including email
Assess the needs of customers and provide information concerning the services, procedures, and guidelines of the firm
Handle requests and transactions, or direct the matter or person to the proper department
Assist in resolving problems and complaint raised by unsatisfied customers
Process applications or forms to ensure completeness and accuracy
Compute and verify data, fees or payments
Enter data and forward paperwork afterwards
Use personal computer and a host of other office software applications, including word processing, email, and file management tools