Back Office Assistant

Job Description

About INNOV NEXT: INNOV NEXT is a leading company based in Chandivali, Mumbai, specializing in innovative solutions and services. We are committed to delivering excellence and creating value for our clients. We are looking for a dynamic Back Office Executive to join our team and contribute to our continued success.

Position Overview: The Back Office Executive will be responsible for supporting the sales team, managing administrative tasks, and ensuring smooth operations within the office. The ideal candidate will have 1-2 years of experience in a similar role and possess excellent organizational and communication skills. Interns who are eager to gain experience in this field are also welcome to apply.

Key Responsibilities:

1. Sales Support:

   • Assist the sales team in preparing proposals, quotations, and sales presentations.

   • Handle customer inquiries and provide timely and accurate information.

   • Maintain and update customer databases and sales records.

   • Coordinate with the sales team to ensure seamless communication and support.

2. Administrative Tasks:

   • Manage day-to-day administrative activities, including answering phone calls, making cold calls to potential customers, handling correspondence, and managing office supplies.

   • Schedule and coordinate meetings, appointments, and travel arrangements.

   • Prepare and maintain reports, documents, and presentations.

   • Assist in organizing company events and meetings.

3. Documentation and Record-Keeping:

   • Maintain accurate and up-to-date records of sales transactions, customer interactions, and other relevant data.

   • Ensure proper documentation and filing of important documents.

   • Assist in the preparation of financial reports and invoices.

4. Customer Relationship Management:

   • Build and maintain strong relationships with clients and stakeholders.

   • Handle customer complaints and resolve issues in a timely and professional manner.

   • Provide post-sales support and ensure customer satisfaction.

5. Other Duties:

   • Assist in special projects and initiatives as needed.

   • Collaborate with other departments to ensure smooth operations.

   • Continuously seek opportunities to improve efficiency and effectiveness in administrative processes.

Qualifications:

• Bachelor’s degree in Business Administration, Commerce, or a related field (or currently pursuing a degree, for interns).

• 1-2 years of experience in a back office or administrative role, preferably in sales support (experience not mandatory for interns).

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Excellent organizational and multitasking skills.

• Strong communication and interpersonal skills.

• Attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Knowledge of CRM software is a plus.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment.

• Exposure to innovative projects and technologies.

INNOV NEXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Interns who are eager to learn and grow in a professional setting are encouraged to apply.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 2 years of experience.