Back Office Assistant

Electrical Masters is a growing electrical and solar solutions company, committed to delivering high-quality installations and excellent customer service. We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously

• Respond to customer enquiries via phone, email, and messages

• Coordinate with technicians, installers, and internal teams to schedule jobs

• Provide customers with updates on installations, service calls, and timelines

• Resolve customer concerns and escalate issues when required

• Maintain accurate customer records and job notes in the system

• Follow up with customers to ensure satisfaction after installation or service

• Assist with basic documentation, invoices, and compliance-related communication

Required Skills & Qualifications

• Excellent verbal and written communication skills

• Strong customer service and problem-solving abilities

• Ability to handle multiple tasks and work under pressure

• Basic computer skills (emails, spreadsheets, CRM or job management systems)

• Professional attitude with a positive and calm approach

• Prior experience in customer service, call centre, or office support (preferred)

Preferred (but not mandatory)

• Experience in electrical, solar, or trade-based companies

• Knowledge of scheduling or job coordination

• Familiarity with Australian customer service standards (if applicable)

What We Offer

• Supportive and friendly work environment

• Training and growth opportunities

• Stable role in a growing company

• Competitive salary based on experience

How to Apply

Please send your resume to [admin@electricalmasters.com.au

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 5 years of experience.