Assistant Operations Manager
Location: Surat
Experience: 3–6 Years
Employment Type: Full-Time
HMAK Global Services - HR 9820943180
About the Role
We are looking for an Assistant Operations Manager who can take ownership of the day-to-day functioning of Unvind and ensure that things get done smoothly, big or small.
The ideal person should be street-smart, proactive, practical, and solution-oriented. Someone who doesn't just identify problems but figures out how to solve them.
*Key Responsibilities*
~Oversee daily café operations and ensure smooth functioning across teams.
~Coordinate with FOH, BOH, kitchen, housekeeping, vendors, and support staff.
~Handle day-to-day operational issues, emergencies, and last-minute requirements.
~Manage staff coordination, attendance, discipline, and deployment.
~Coordinate with vendors, technicians, suppliers, and external service providers.
~Monitor inventory, wastage, maintenance, cleanliness, and operational requirements.
~Handle customer concerns and ensure a good guest experience.
~Track pending tasks and ensure proper follow-up and closure.
~Support management with events, special requirements, and new initiatives.
~Identify operational gaps and take corrective action.
What We're Looking For
~Street-smart and excellent at getting things done
~Strong problem-solving and decision-making skills
~Takes ownership instead of waiting for instructions
~Good with people, vendors, and unexpected situations
~Fast, practical, and resourceful
~Able to multitask and work under pressure
~Strong follow-up and execution skills
~Hospitality/café/restaurant operations experience preferred