Assistant Manager

Job Title: Assistant Manager – HPCL Gas Agency

Location:

Jigani

Reports To:

Agency Owner / Manager

Job Summary:

The Assistant Manager is responsible for overseeing the day-to-day operations of the HPCL LPG gas agency, ensuring smooth distribution, regulatory compliance, customer satisfaction, and efficient team management. The role involves coordination with HPCL systems, delivery logistics, safety protocols, and financial tracking.

Key Responsibilities:

1. Operations Management

• Supervise LPG cylinder booking, billing, and delivery processes

• Ensure timely and accurate dispatch of cylinders (domestic & commercial)

• Monitor stock levels of filled, empty, and defective cylinders

• Coordinate with HPCL plant and transporters for supply chain efficiency

2. Compliance & Safety

• Ensure adherence to HPCL guidelines and government LPG regulations

• Maintain safety standards for storage, handling, and transportation of cylinders

• Conduct regular safety checks and drills

• Maintain statutory records, licenses, and documentation

3. Customer Service

• Handle customer queries, complaints, and escalations

• Ensure proper KYC documentation for new connections

• Monitor customer satisfaction and service turnaround time

• Promote digital bookings via HP Gas App / IVRS

4. Team Management

• Supervise delivery staff, office executives, and godown workers

• Allocate routes and responsibilities to delivery personnel

• Train staff on safety, service standards, and operational procedures

• Monitor attendance and performance

5. Financial & Administrative Control

• Manage daily cash flow, billing, and reconciliation

• Monitor credit customers and outstanding payments

• Maintain records of sales, expenses, and inventory

• Assist in audits and HPCL inspections

6. Technology & Reporting

• Operate HPCL software systems (like HP Gas portal)

• Generate daily/weekly MIS reports

• Track bookings, deliveries, and pending orders

• Ensure accurate data entry and system updates

7. Business Development

• Support growth in domestic and commercial LPG customers

• Identify new business opportunities (hotels, industries, etc.)

• Maintain relationships with key clients

Required Qualifications:

• Graduate in Commerce / Business Administration / Any field

• 2–5 years of experience in operations, logistics, or gas agency preferred

• Knowledge of LPG distribution systems is a strong advantage

Skills Required:

• Strong operational and organizational skills

• Basic accounting and inventory management knowledge

• Leadership and team handling ability

• Good communication (local language + Hindi/English)

• Familiarity with computers and billing software

Key Performance Indicators (KPIs):

• On-time delivery rate

• Customer satisfaction / complaint resolution time

• Stock accuracy

• Safety compliance adherence

• Revenue growth / customer acquisition

Working Conditions:

• Mix of office work and field supervision

• May require handling emergency situations (gas leaks, complaints)

• Flexible working hours including weekends/holidays

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 5 years of experience.