The Head - Technical Support & Service Operations will be responsible for establishing, leading, and continuously improving the company's technical support and after-sales service function across its integrated technology portfolio.
This is a senior leadership position requiring a combination of technical expertise, service management, operational discipline, customer relationship management, commercial awareness, and people leadership.
The incumbent will ensure that technology systems installed at customer sites operate reliably, technical issues are resolved within agreed service levels, and customers receive consistent and professional support throughout the lifecycle of their systems.
The role will oversee the entire support process, from the registration of a service request to diagnosis, resource allocation, troubleshooting, escalation, resolution, testing, customer confirmation, and final ticket closure.
The Head will also work closely with Project Execution, Design & Engineering, Programming, Sales, Procurement, Finance, OEMs, and external technology partners to improve service quality, reduce recurring failures, optimize costs, and strengthen customer retention.
The overall objective is to transform technical support from a reactive breakdown-handling function into a structured, proactive, measurable, and commercially sustainable service operation.
Experience
2 Years
No. of Openings
1
Education
Post Graduate
Role
Technical Support Specialist
Industry Type
IT-Hardware & Networking
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face Interview Location
B-68, Solaris 1, Saki Vihar Road Powai, Mumbai 400072 India
Other Details
- It is a Full Time Architect / Interior Designer job for candidates with 5 - 6+ years Experience.
More about this AutoCAD Designer job
What are the eligibility criteria for this AutoCAD Designer job?
Ans : Candidates should have a Graduate and above qualification with 5-7 years of experience for this AutoCAD Designer job offered by Play Technologies in Powai, Mumbai.
What salary is offered for this AutoCAD Designer job?
Ans : The salary for this AutoCAD Designer job ranges between ₹50,000-₹80,000 per month.
What are the working days and timings for this job?
Ans : This AutoCAD Designer job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Powai, Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this AutoCAD Designer job is open for both male and female candidates.
Where is this job located?
Ans : This AutoCAD Designer job is located in Powai, Mumbai.
Why should you apply for this AutoCAD Designer job?
Ans : This AutoCAD Designer job offers a salary between ₹50,000-₹80,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
A Naukri Group company
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50,000 - 80,000 /month
Play Technologies
Powai, Mumbai
5 - 6+ years Experience in Architect / Interior Designer
Full Time
