Tally Support Executive

Tally Support Executive / Tally Functional Consultant

Role Description

As a Tally Support Executive, you will be responsible for providing functional and technical support for Tally and allied products to Soft-Tech’s clients. The role involves understanding client queries, troubleshooting Tally issues, conducting installations/upgrades, and training users on effective usage of Tally. You will act as the primary contact for customer support, ensuring smooth day-to-day functioning of Tally solutions for clients. This support will be Online + Onsite.

Qualifications

Must Have:

1. ● Graduate in Commerce, Accounting, Finance, IT, or related field.

Good to Have:

1. ● Certification in Tally software.

   ● Diploma/Certification in ERP support or IT systems.

Experience

Must Have:

1. ● 1–3 years of experience in Tally support / ERP support / IT helpdesk.

   ● Hands-on experience with Tally Prime (installation, troubleshooting, data migration, user support).

Good to Have:

1. ● Experience in handling Tally customization requirements.

   ● Exposure to TDL (Tally Definition Language).

   ● Experience in training end-users.

Key Skills

Must Have:

1. ● Strong knowledge of Tally Prime (functional & basic technical aspects).

   ● Understanding of accounting principles & GST compliance.

   ● Analytical and problem-solving skills.

   ● Ability to handle client queries via phone, email, and onsite visits.

   ● Fair knowledge of accounting concepts:

   1. Trial Balance / Balance Sheet / Profit & Loss

   2. GST concepts

   3. TDS concepts

   4. TCS concepts

   5. Bank Reconciliation concepts

   6. MSME Regulations

Good to Have:

1. ● Familiarity with TDL scripting/customization.

   ● Knowledge of SQL databases & data backup/restoration.

   ● Experience in ERP support for SMEs/MSMEs.

   ● Knowledge of:

   1. Differences in Trading, Manufacturing, Export, Import, Local Transactions, Forex Transactions (Forex Gain/Loss)

   2. Connected Solutions in TP 6.x

Key Responsibilities

1. ● Provide functional & technical support for Tally Prime users.

   ● Handle installation, activation, licensing, upgrades, and troubleshooting.

   ● Address GST, accounting, and compliance-related queries in Tally.

   ● Conduct client training sessions for Tally users.

   ● Ensure timely response and resolution of customer tickets.

   ● Maintain documentation of support cases and resolutions.

   ● Coordinate with Tally development/customization teams when required.

   ● Conduct webinars/seminars to educate users.

• It is a Full Time Accountant job for candidates with 1 - 6+ years Experience.