Tally Support Executive

Job Title: Desktop Support Engineer

Company: Keshav Solutions
Location: On-site / Client Locations
Experience: 1–3 Years (Freshers with good technical knowledge may apply)
Employment Type: Full-Time

About Keshav Solutions

Keshav Solutions is a technology company specializing in software solutions for rice mills, weighbridge automation, and industrial management systems. We provide reliable software, hardware integration, and technical support to clients across multiple sectors.

Job Description

We are looking for a Desktop Support Engineer to provide technical support for our software, systems, and client infrastructure. The candidate will be responsible for installation, troubleshooting, maintenance, and support of desktop systems, networks, and software applications used by our clients.

Key Responsibilities

• Install, configure, and maintain Windows desktops and laptops.

• Provide technical support for software developed by Keshav Solutions.

• Troubleshoot hardware, software, printer, and network issues.

• Install and configure drivers, applications, and peripherals.

• Support remote desktop connections and VPN tools.

• Assist clients with system setup at rice mills and weighbridge locations.

• Monitor and resolve system performance issues.

• Maintain backup and system security protocols.

• Coordinate with the development team to resolve software issues.

• Maintain documentation of support activities and system configurations.

Required Skills

• Good knowledge of Windows OS (Windows 10 / 11 / Server basics)

• Understanding of LAN networking and TCP/IP

• Experience with Remote Desktop / AnyDesk / TeamViewer

• Knowledge of hardware troubleshooting

• Basic understanding of database or software troubleshooting

• Ability to diagnose printer and peripheral issues

• Strong problem-solving skills

Preferred Skills (Good to Have)

• Knowledge of weighbridge systems

• Understanding of serial devices / COM ports

• Experience with VPN tools like Tailscale or Cloudflare Tunnel

• Basic understanding of SQL databases

Education

• Diploma / Bachelor's degree in Computer Science, IT, or related field

Other Requirements

• Willingness to travel to client sites if required

• Good communication and customer handling skills

• Ability to work independently and manage multiple tasks

Benefits

• Competitive salary

• Opportunity to work on industrial software systems

• Skill development in automation and software deployment

• Growth opportunities within the company

• It is a Full Time Accountant job for candidates with 2 - 3 years of experience.