Storage Branch Operations Manager

Manager - Storage Branch Operations - Housing - Branch Operations - Chennai - Guindy - JM 10815 Core Responsibilities: o Manage & control all operational activities at Storage Hub o Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction. o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge. o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance. o Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches o Managing scanning of Original Property documents and other critical documents as per defined process o PDD acknowledgement in Finone and Bancs system o Query resolution with co-ordination through branches o Timely File reconciliation and publishing MIS to management on defined regular intervals o Timely retrievals of documents as per agreed and defined SLA’s o Adherence pre-defined DOA while exercising day today activities o Managing document retrievals for terminated contracts o Verification of Customer acknowledgement for terminated cases in SFDC as per defined process o Checking and ensure timely processing of vendor bills o Co-ordination and document retrievals for various audit activities o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities. o Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines Training to branches on process to ensure smooth functioning Graduate : Yes Masters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field.