Senior Trade Finance Operations Officer

Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0631_1063025 Key Responsibilities Manage processing of Trade Finance products including: Letter of Credit (LC) Issuance, Advising, Amendment, Confirmation & Closure Bank Guarantees (BG) Issuance, Amendment & Invocation Import & Export Bills Processing Collection Bills and Documentary Credits Shipping Guarantees and Trade Loans Ensure compliance with: UCP 600 ISBP URDG FEMA Guidelines Internal RBI and Bank Policies Monitor transaction processing within defined TATs and service levels. Handle discrepancy management, client queries, exception approvals, and operational risk issues. Liaise with Business, Relationship Managers, Compliance, Treasury, and Branches for smooth transaction execution. Conduct periodic process reviews and implement process improvement initiatives. Review operational MIS, productivity reports, audit observations, and compliance requirements. Lead, mentor, and develop team members to achieve operational and service excellence. Support internal and external audits and ensure closure of observations within timelines. Eligibility Criteria Graduate/Postgraduate in Commerce, Finance, Banking, or related field. 6–10 years of experience in Trade Finance Operations. Strong knowledge of LCs, BGs, Import/Export transactions, SWIFT messages, and trade regulations. Prior team handling experience preferred. Key Skills Trade Finance Operations Letter of Credit & Bank Guarantee Processing SWIFT Messaging (MT700, MT707, MT760, MT799, etc.) FEMA & RBI Guidelines Risk & Compliance Management Stakeholder Management Team Leadership Process Improvement & Controls MS Excel & MIS Reporting Experience Level Senior Level