Senior Process Associate - Procure to Pay (Accounts Payable)

Senior Process Associate, PTP As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Job Description Your Team PTP (Global Business Services) Your Role - Senior Process Associate – Customer Service & Payments (Procure to pay – Accounts Payable) Handle and resolve vendor and internal queries related to Invoice status Payment status / delays Missing or duplicate invoices Vendor setup / updates Respond via ServiceNow tickets, emails, or workflow tools Ensure queries are resolved within defined SLAs and TATs Monitor payment status and respond to queries Adhere to SOX controls and internal policies Route requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance) Follow up with processors to ensure timely closure of tickets Update users on status and provide clear communication Prepare and execute payment runs(Wires/ACH/EFT/CHECKS) Monitor payment status and resolve (Failed payments/Rejections) Investigate and resolve issues such as (Delayed / missed payments/ Incorrect invoice processing/ Bank or payment failures) Support month-end close activities Drive process improvements and automation initiatives Maintain professional and customer-focused communication Coordinate with AP processors, treasury, or business teams for resolution Escalate critical / high-impact issues (e.g., urgent payments, vendor escalation) End to End knowledge of P2P The Experience You Bring 4+ years in Accounts Payable (Invoice Processing & Payments) Exposure to global AP operations · Knowledge of payment methods (Wires, ACH, Checks) Basic tax knowledge (GST, VAT, withholding) Automation exposure is an advantage · Familiarity with ticketing tools (ServiceNow) Ability to manage high-volume queries and deadlines Attributes Attention to detail, structured and disciplined, ability to multitask under pressure Self-motivated and accountable, collaborative team player Academic requirements Bachelor’s / Master’s in Finance/Accounting Financial services knowledge is an advantage Shift Timings 12:30 PM to 9:30 PM IST (or as per business requirements) Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers : https://careers.invesco.com/india/ Experience Level Senior Level