Senior Order to Cash (O2C) Billing Process Analyst

O2C Billing - Senior Process Analyst At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. About Us: Broadridge, a global fintech leader with 56 billion in revenues, helps clients get ahead of today’s challenges to capture what’s next with communications, technology and data and analytics solutions that help transform their businesses. The world’s leading companies and financial institutions recognize us as an invaluable partner. We handle millions of trades a day broking trillions of dollars, deliver essential communications for over 5,000 brands and manage shareholder voting in 90 countries. Job Responsibilities: Preparation customer invoices, order management / contract management Support to team to ensure DSO / Days to bill are managed / improved Analyze and interpret client contracts to ensure accurate and timely billing in alignment with pricing books Timely submission of Credit / Debit Note requests for clients Prepare Standard Operating Procedures (SOPs) for all the processes along with process maps To proactively manage the responses to all queries of clients through the centralized email-box Demonstrate analytical, problem-solver, skills set to gather the expectation and support others while working proactively with co-workers to add value while serving clients and delivering results Demonstrate initiative, ownership and accountability and Strong understanding of process activities and project management tactics, to include workflows, process mapping and stakeholder Maintain high level of accuracy and Turn Around time for all transactions To ensure complete, timely and accurate flow of invoicing and communication to optimize productivity, organizational effectiveness and maximize cash flow. Should have multitask role. Operates effectively in a fast-moving environment. Embraces change. Knowledge in customer query report Hands-on excel team player and supportive to the team Requirements / Qualifications: Qualification: Commerce Graduates / Postgraduates with 2 – 4 years of relevant accounting experience Experience in handling AR process like customer billing Good understanding of accounting principles with acumen to relate to practical accounting Good verbal and written communication skills to interact with international clients Good interpersonal and problem-solving techniques Good knowledge of MS-Excel Open to work in shifts / strict deadlines Why Join Us: Be part of a global fintech leader serving top financial institutions and over 5,000 brands worldwide Gain exposure to international clients and large-scale O2C / billing operations Work in a fast-paced, transformation-driven environment that values ownership, accountability, and innovation Build strong expertise in billing, AR processes, contract interpretation, and client servicing Collaborate with supportive teams and grow within a dynamic organization that embraces change We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. Experience Level Senior Level