Senior Operations Manager

Job Summary :

The Chief Relationship Manager (CRM) will oversee and drive the development of strategic  relationships with existing and potential clients, partners, and stakeholders to enhance our  coworking space offerings. The CRM will be responsible for ensuring high levels of customer  satisfaction, loyalty, and retention, while also managing key accounts and cultivating new business  opportunities. This role is crucial for maintaining strong relationships with clients, building a  customer-first culture, and contributing to the growth of the company. 

Key Responsibilities 

1. Strategic Relationship Management:

Lead the strategy and execution of customer relationship management to enhance member  satisfaction, retention, and overall experience. 

Establish and maintain strong, long-lasting relationships with key clients and partners, understanding  their needs and anticipating future business requirements. 

Act as the primary point of contact for high-value clients, ensuring their needs are met and their  experiences exceed expectations. 

Collaborate with the sales, marketing, and operations teams to ensure seamless delivery of services  to clients and members. 

2. Customer Experience & Retention: 

Develop and implement programs to improve member retention, engagement, and satisfaction,  focusing on delivering exceptional service at every stage of the customer lifecycle. 

Monitor customer feedback through communication, identifying areas of improvement and  implementing solutions. 

Ensure that all client interactions are aligned with the company’s values, mission, and goals, and  contribute to a positive company image. 

3. Business Development & Growth:

Identify and capitalize on new business opportunities, partnerships, and potential clients to drive the  company’s growth in the coworking industry. 

Develop and maintain a pipeline of prospective clients, building relationships and nurturing leads to  convert them into long-term members. 

Collaborate with the sales and marketing teams to align relationship management efforts with  overall growth strategies and marketing campaigns. 

4. Team Leadership & Development:

Lead and mentor the customer relations team, ensuring a high level of service delivery and fostering  a culture of collaboration and accountability. 

Provide training and development opportunities for the team to enhance their relationship-building  and customer service skills.

Set clear performance goals and metrics for the team, regularly reviewing progress and providing  feedback to ensure consistent service excellence. 

5. Operational Oversight & Reporting: 

Oversee the day-to-day management of client accounts, ensuring efficient handling of inquiries,  requests, and issues. 

Develop and implement key performance indicators (KPIs) to track the success of relationship  management strategies, including client satisfaction, retention rates, and revenue growth. 

6. Conflict Resolution & Problem Solving:

Act as the escalation point for any client concerns, working to resolve issues in a timely and effective  manner. 

Utilize problem-solving skills to address and resolve challenges while ensuring customer satisfaction  remains high.

• It is a Full Time Accountant job for candidates with 2 - 3 years of experience.

More about this Senior Operations Manager job

1. What is the eligibility criteria to apply for this Senior Operations Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Senior Operations Manager job?
   Ans: This Senior Operations Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Senior Operations Manager job?
   Ans: No, there is no fee applicable for applying this Senior Operations Manager job and during the employment with the company, i.e., CLOMOSO TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Senior Operations Manager role?
   Ans: There is an immediate opening of 5 Senior Operations Manager at CLOMOSO TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Accountant job.
8. What are the timings of this Senior Operations Manager job?
   Ans: This Senior Operations Manager job has 09:30 AM - 06:30 PM timing.