Senior Business Process Analyst - Insurance Transactions

Sr Analyst II Business Process Transactions / RR-0332425 Job Description: Job Profile/Key Responsibilities Participate in Daily Production Activities Perform core operational tasks alongside team members, ensuring personal output meets defined productivity and quality standards Liaise with Onshore Partners Serve as a key point of contact for onshore stakeholders; ensure timely and accurate exchange of information, updates, and feedback Train and Mentor Team Members Support onboarding and skill development of peers through structured training, knowledge sharing, and hands-on guidance Communicate Team Updates Share process changes, performance metrics, and other relevant updates with the team to maintain alignment and transparency Coordinate SOP Updates with Knowledge Management Team Collaborate with the Knowledge Management team to review, revise, and maintain accurate standard operating procedures (SOPs) Drive Operational Excellence Identify areas for improvement, contribute to process enhancements, and uphold team efficiency and accuracy standards Competencies Required 5-7 years of experience into Insurance and strong understanding of U.S. life insurance and annuity products, including policy types, contract structures, and regulatory requirements Applies knowledge of underwriting, claims, premium processing, and policy servicing to ensure accurate and compliant execution of tasks Interprets complex policy documents and communicates effectively with stakeholders regarding product features, exceptions, and procedural nuances Stays updated on industry trends, compliance changes, and client-specific guidelines to support team accuracy and service quality Well-versed in the complete Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook Strong communication skills, both verbal and written Thrives in fast-paced, production-driven environments with consistent focus and attention to detail Demonstrates adaptability and resilience in dynamic work settings and shifting priorities Capable of handling routine, standardized transactions with precision and consistency Education Requirements Graduate in any discipline At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Experience Level Mid Level