Client Relationship Management: Build and maintain long-term relationships with clients to ensure satisfaction and retention.
Account Oversight: Manage a portfolio of accounts, monitor performance, and ensure timely delivery of services or products.
Strategic Planning: Develop strategies to meet client needs and align them with company goals.
Sales & Revenue Growth: Identify upselling or cross-selling opportunities and contribute to revenue targets.
Contract Negotiation: Handle contract renewals, pricing discussions, and service agreements.
Problem Resolution: Address client concerns and resolve issues efficiently while maintaining a positive relationship.
Feedback Collection: Gather client feedback and relay it to internal teams for continuous improvement.
Excellent communication and interpersonal skills
Strong negotiation and conflict-resolution abilities
Strategic thinking and business acumen
Proficiency in CRM software and data analysis tools
Ability to multitask and manage time effectively
Senior Account Manager: Oversees junior account managers and complex accounts