Reference Data Operations Analyst

Reference Data Associate Make your mark elevating instrument reference data quality and controls while expanding your expertise through cross-team delivery and change initiatives. As a Reference Data Operations Analyst within Instrument Reference Data, you support the delivery of high-quality reference data services by partnering with Operations, Product, Technology, and subscribers. You combine operational delivery, analytical problem-solving, and change implementation to improve data quality, controls, operational efficiency, and the overall subscriber experience. You contribute to strategic initiatives through investigation, reporting, documentation, and delivery support. Job Responsibilities: Deliver day-to-day instrument reference data processes to meet quality and service expectations. Investigate data quality exceptions and operational issues to drive timely resolution. Implement process improvements, control enhancements, onboarding activities, and operating model changes. Partner with subscribers, Product, Technology, and Operations teams to align on business priorities and outcomes. Analyze data and perform root-cause investigations to identify trends, risks, and improvement opportunities. Assist project delivery by supporting business requirements, testing, implementation activities, and post-implementation validation. Produce reporting and management information to enable operational oversight and decision making. Facilitate audits, reviews, and control-related activities by preparing evidence and responding to queries. Maintain process documentation and enable knowledge-sharing across the team. Identify simplification opportunities that improve controls and enhance the subscriber experience. Required qualifications, skills, and capabilities: Demonstrate experience supporting operational delivery activities with a focus on quality and service expectations. Apply analytical problem-solving skills to investigate exceptions and resolve operational issues. Communicate effectively with subscribers and stakeholders across Operations, Product, and Technology. Collaborate across teams to support business priorities and deliver agreed outcomes. Perform data analysis and root-cause investigations to identify trends, risks, and improvement opportunities. Execute change implementation activities, including process improvements and control enhancements. Generate reporting and management information to support operational oversight and decision making. Uphold control and review practices by supporting audit and control-related activities. Document processes clearly and keep materials current to support consistent execution and knowledge-sharing. Exercise sound judgement when handling issues and exceptions. Preferred qualifications, skills, and capabilities: Develop subject matter expertise in instrument reference data through active participation in day-to-day delivery and change initiatives. Contribute to initiatives that enhance the subscriber experience through process simplification and control improvements. Strengthen stakeholder relationships by partnering closely with subscribers and delivery teams to support shared priorities. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Experience Level Senior Level